Privacy Policy

BACKGROUND:


Acupuncture by Vanessa understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, AcupuncturebyVanessa.com (My Site) and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.


Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of My Site. You will be requested to read and accept this Privacy Policy when submitting an email to Me. If you do not accept and agree with this Privacy Policy, you must stop using My Site immediately.


1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


“Account”


means an account required to access and/or use certain areas and features of My Site;


“Cookie”


means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out in Part 14, below; and


“Cookie Law”


means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;


2. Information About Us

My Site is owned and operated by Acupuncture by Vanessa, a sole trader.


Main trading address: Pine Close, Ashby de la Zouch, Leicestershire LE65 1ST.


Data Protection Officer: Vanessa Jewell.


Email address: info@acupuncturebyvanessa.co.uk.


Telephone number: 07834 606 084.


Postal Address: Pine Close, Ashby de la Zouch, Leicestershire LE65 1ST.


I am a member of British Acupuncture Council.


3. What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.


4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.


Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.


5. What Are My Rights?

Under the GDPR, you have the following rights, which I will always work to uphold:


a) The right to be informed about my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 15.


b) The right to access the personal data I hold about you. Part 13 will tell you how to do this.


c) The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me using the details in Part 15 to find out more.


d) The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I have. Please contact me using the details in Part 15 to find out more.


e) The right to restrict (i.e. prevent) the processing of your personal data.


f) The right to object to me using your personal data for a particular purpose or purposes.


g) The right to data portability. This means that, if you have provided personal data to me directly, I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.


h) Rights relating to automated decision-making and profiling. I do not use your personal data in this way.


For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 15.


Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.


If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.


6. What Data Do We Collect?

Depending upon your use of My Site, I may collect some or all of the following personal data (please also see Part 14 on my use of Cookies and similar):


  • Name;
  • Email address;
  • Telephone number;
  • Information about your preferences and interests;
  • IP address;
  • Web browser type and version;
  • A list of URLs starting with a referring site, your activity on My Site, and the site you exit to;
  • Any information you submit within the message field of the forms.


7. How Do You Use My Personal Data?

Under the GDPR, I must always have a lawful basis for using personal data. This may be because the data is necessary for my performance of a contract with you, because you have consented to my use of your personal data, or because it is in my legitimate business interests to use it. Your personal data may be used for one of the following purposes:


  • Supplying my services to you. Your personal details are required in order for me to enter into a contract with you.
  • Personalising and tailoring my services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Analysing your use of My Site and gathering feedback to enable me to continually improve My Site and your user experience.


With your permission and/or where permitted by law, I may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on my services. You will not be sent any unlawful marketing or spam. I will always work to fully protect your rights and comply with my obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.


8. How Long Will You Keep My Personal Data?

I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):


I have to by law retain paper records for 7 years from last treatment date. All records are housed in fireproof filing cabinet.


9. How and Where Do You Store or Transfer My Personal Data?

  • I will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.


10. Do You Share My Personal Data?

I will not share any of your personal data with any third parties for any purposes, subject to one important exception.


In some limited circumstances, I may be legally required to share certain personal data, which might include yours, if I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via My Site, you may be given options to restrict my use of your personal data. In particular, I aim to give you strong controls on my use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from me which you may do by unsubscribing using the links provided in emails.


11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.


12. Can I Withhold Information?

You may access certain areas of My Site without providing any personal data at all. However, to use all features and functions available on My Site you may be required to submit or allow for the collection of certain data.


My Site does not currently use Cookies, but should that change you may restrict my use of Cookies. For more information, see Part 14.


13. How Can I Access My Personal Data?

If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.


All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover my administrative costs in responding.


I will respond to your subject access request within 21 days of receiving it. Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the I receive you request. You will be kept fully informed of my progress.


14. How Do You Use Cookies?

My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by me and are used only by me. I use Cookies to facilitate and improve your experience of My Site and to provide and improve my services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


All Cookies used by and on My Site are used in accordance with current Cookie Law.


My Site does not currently use any Cookies. If at some point in the future this were to change, details of the Cookies used within My Site will be outlined here.


In addition to the controls that I provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access My Site more quickly and efficiently including, but not limited to, login and personalisation settings.


It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.


15. How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:


Email address: info@acupuncturebyvanessa.co.uk.


Telephone number: 07834 606 084.


Postal Address: Pine Close, Ashby de la Zouch, Leicestershire LE65 1ST.


16. Changes to this Privacy Policy

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.


Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date.

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